The Zivly Solo plan is free forever for independent hairstylists, estheticians, barbers, and nail techs, and it covers up to 300 bookings a month. That's plenty of room for almost anyone working solo - but every so often, a busy month pushes someone right up against it. Here's exactly what happens, and how to fix it in under a minute.
What the 300-Booking Cap Actually Means
The Solo plan is built around one person handling their own calendar. 300 bookings a month works out to roughly 10 appointments a day, every day - well beyond what one person typically books. The cap exists to keep the free plan sustainable, not to nudge you toward paying before you need to.
If you're consistently getting close to 300, it's usually a good sign: your business has grown enough that you're not really "solo" anymore, at least in terms of demand.
What Happens If You Go Over
Once your account crosses 300 bookings within a calendar month, new bookings on the Solo plan are paused until either the count resets at the start of the next month, or you unlock unlimited bookings the way described below. Existing appointments are never affected - this only applies to new bookings past the cap.
How to Unlock Unlimited Bookings Right Now
You don't have to wait for the reset. The cap only applies to single-provider Solo accounts, so the fix is simple:
- Go to your Staff/Team section in the Zivly dashboard.
- Send a staff invite for a non-host role (a role with its own calendar, not a front desk/receptionist role).
- Accept that invite. It doesn't need to be a real second stylist working under you - a placeholder or spare email address you control is enough, since what matters is the service provider seat being added, not who's behind it.
- That's it. Your account moves onto the Team plan, the 300-booking cap is removed, and you can keep accepting bookings without any gap in service.
The cap is a Solo-plan limit, not a Zivly-wide one. Adding any additional service provider seat takes you off the Solo plan and off the cap with it.
Does This Cost Anything?
Front desk and host staff are always free on Zivly, no matter which plan you're on. A non-host staff seat - one with its own calendar and bookings, which is what's required to unlock unlimited bookings - is billed at the standard Team plan rate of CA$10.99 per service provider per month once it's added. There are no other fees or mandatory add-ons tied to this - you're simply moving from a single-provider free plan to a multi-provider paid one.
Why Not Just Wait for the Reset?
Waiting works fine if you're not in a rush - your booking count resets automatically at the start of every new month. But if you're mid-month and don't want to turn away new clients, adding a staff seat is the faster path, and it's also the right long-term move if you're regularly bumping up against 300: it usually means it's time to bring on real help anyway, and the Team plan is built for exactly that, with unlimited bookings per staff member from day one.
Head to our pricing page for the full breakdown of what's included on Solo versus Team.